Intersect AI
INDUSTRIES · HOSPITALITY

AI for hotels and hospitality groups, built into the systems you already run.

Rates, rosters, guest messages and the owner’s report all run on data your properties already collect. We work out which of those jobs AI should take on first, then build the agents and models that do them, connected to your PMS, booking channels and POS.

Senior consultants on every projectPrices in AEDArabic and English
EXAMPLE · GUEST MESSAGE AGENTCity hotel, 240 roomsLive
WhatsApp · Room 141207:42 Can we check out at 2pm instead of 12? Late checkout added in the PMSDone
Email · Booking.com reservation07:45 Landing at 23:10 tonight, can you arrange a pickup? Airport transfer booked, driver details sentDone
WhatsApp · Room 90807:51 هل يمكن حجز طاولة لشخصين في المطعم الليلة؟ Table for two at 20:00, replied in ArabicDone
Email · Room 112007:58 Our room wasn’t made up yesterday afternoon. Passed to the duty manager with the bookingTo Rania
Handled this morning64 Sent to a person3 Average reply35 sec

An example guest message agent with example figures.

Late checkout requests answered at 2amRates that move with demand every dayHousekeeping rosters matched to occupancyOwner's report drafted by MondayBooking.com reviews answered in your voiceF&B waste tracked against purchasingGroup enquiries quoted the same dayChiller faults flagged before guests noticeGuest preferences carried between staysDirect booking enquiries answered on WhatsApp
Mikael KreugerMax DoyleDr John HawkinsDavid Gnanapragasam You'll speak to the senior team from the first call.
Claude Partner Network Certified Services Partner badge Intersect AI is Certified in the Claude Partner Network Services Track.
WHERE THE HOURS GO

Hotel teams lose hours to the same few jobs.

Most hotels bought each system separately, years apart. The team fills the gaps between them by hand, and that work grows with every new channel.

TODAY

Guest messages in five different places

WhatsApp, email, OTA inboxes and the front desk phone, each checked by whoever has a minute between check-ins.

AFTER THE BUILD
WhatsAppEmailOTALogged in the PMS
One agent replies in Arabic and English, logs each request against the booking and passes complaints to the duty manager.
TODAY

Rates set from last year's spreadsheet

Prices change when someone has time, usually from last year’s numbers and a look at what the hotel next door is charging.

AFTER THE BUILD
Demand forecastRate suggestionPMS
Demand forecast by date and room type, with rate suggestions your revenue manager approves each morning.
TODAY

Rosters that ignore the forecast

Housekeeping and F&B shifts follow the same pattern every week, whether the hotel is at 50% or full.

AFTER THE BUILD
ArrivalsEventsRoster drafted
Shifts drafted a week ahead from forecast occupancy, arrivals and events, then adjusted by your managers.
WHERE AI HELPS IN HOSPITALITY

Six places hotels usually start.

Most of our hospitality work lands in one of these areas. Which comes first depends on where your team’s hours actually go.

Revenue management and pricing

Demand forecast by date and room type, rate suggestions and a better channel mix, so you lean less on OTA commission.

Guest messaging and personalisation

Pre-arrival, in-stay and post-stay messages answered, with offers based on what the guest booked last time.

Housekeeping and staff planning

Workload forecast from arrivals, departures and events, so shifts follow occupancy.

Maintenance and energy

Faults in chillers, lifts and kitchen equipment spotted early, and energy use tuned to which rooms are actually occupied.

Food and beverage

Covers forecast by outlet and day, dishes ranked by margin, and waste tracked against what was bought.

Sales and direct bookings

Group and corporate enquiries qualified and quoted quickly, and marketing spend measured against direct bookings.

REVENUE AND DEMAND

Tomorrow’s rates, ready before the morning meeting.

A forecasting model reads your booking pace, cancellations, events in the city and competitor rates, then suggests a rate for each room type. Your revenue manager approves or overrides it.

Revenue · City hotel Example figures
Occupancy, next 14 days87%
Average daily rateAED 742
RevPARAED 646
Rooms picked up, last 24h38
OCCUPANCY FORECASTForecastLast year 100%80%60%40%City event
TOMORROW'S RATES
ROOM TYPETODAYSUGGESTED
Deluxe KingAED 690AED 760
Sea View TwinAED 880AED 995
Family SuiteAED 1,240AED 1,180
Club RoomAED 1,050AED 1,150
Approved by revenue manager, 08:05Sent to the PMS

An example revenue dashboard with example figures.

YOUR SYSTEMS

We connect to what your properties already run.

Agents and models sit on top of your PMS, channel manager, POS and messaging, and write back into them. Your team keeps working in the screens it knows.

PMSOpera, Protel, Cloudbeds
Channel managerBooking.com, Expedia
POSRestaurants and bars
WhatsApp and emailGuest messages
Agents and models Built by Intersect AI around your properties
Rates in the PMS
Requests logged
Rosters drafted
Owner's report ready
HOW WE WORK

How a hospitality project runs.

Discover, develop, deploy. The same team does all three, so the advice has to work on a busy Friday night.

Talk to an AI expert
  1. 01DISCOVER

    Discover

    We spend time at the property with front office, revenue, housekeeping and finance, and count the hours each job takes.

    AI Consulting
  2. 02DEVELOP

    Develop

    We build the first agent or model on your own data, tested against last season’s bookings and guest messages.

    AI Agent Development
  3. 03DEPLOY

    Deploy

    It goes live in the screens your team already uses, with a person checking its work for the first weeks.

    The 90-day programme
PRICING

Three ways to start, priced in AED.

Most hotels start with one agent or the 90-day programme. Every project begins with a call, so the starting price you see here is close to the number you get.

Get a quote
SINGLE AGENT BUILD FromAED 55,000

One agent that takes a whole job off your team, connected to the tools you already use. Live in around five weeks.

See agent builds
90-DAY AI AGENT ENABLEMENT PROGRAMME FromAED 110,000

Discovery across the business, then several agents built and live inside 90 days. Our most common starting point.

See the programme
ENTERPRISE AND CUSTOM Talk to us

Enterprise discovery projects start from AED 250,000. Custom AI development is quoted per project after scoping.

Enterprise AI Consulting
OUR WORK

What clients say once it's live.

VERITA · DATA CAPTURE AND AI
“Intersect AI learned our complex procedures and found non-intrusive ways to capture the data, so we can finally apply AI to deliver better patient outcomes.”
Julian AndrieszCEO, Verita
QUESTIONS

AI in hospitality: what operators ask us

Do we need to replace our PMS?

No. We build on top of the PMS, channel manager and POS you already run, and write the results back into them. If a system has no API, we work from the reports and exports it already produces.

Can the guest messaging agent reply in Arabic?

Yes, in Arabic, English and the mix guests actually type. Complaints and anything unusual go straight to a named person on shift, with the booking attached.

How much does AI for a hotel cost?

A single agent, such as guest messaging, starts from AED 55,000. The 90-Day AI Agent Enablement Programme, with discovery and several agents built, starts from AED 110,000. Groups with several properties usually start with a discovery project.

Will our revenue manager lose control of pricing?

No. The model suggests a rate and shows the reasons behind it. Your revenue manager approves, changes or ignores each one, and the model learns from those decisions.

What happens to guest data?

It stays where your IT team wants it. We are model and cloud agnostic, each agent only sees the data it needs, and every action is logged.

TALK TO AN AI EXPERT

Tell us what's slowing your team down.

A couple of sentences is enough. One of the senior team reads every enquiry and replies with how we would approach it.

Rather talk it through? Book a call with the team

You'll speak to the senior team from the first call.

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